Refund policy

Borbaki processes refunds within 5–7 business days. However, the funds could take longer to show on your account depending on the payment method used. 
Borbaki values every customer and works hard to provide customers with an enjoyable experience using Borbaki products and services. Most Borbaki software offers a free trial version, so customers can ‘test-drive’ before deciding to purchase. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs.

Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Tip: Because of the instantaneity nature of recovering data, the following products are subject to 7-day money back guarantee.

Circumstances of No Refund

Borbaki generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s function and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision.

Borbaki does not refund software if products fail to meet customer’s needs due to a lack of understanding by the customer of the products functions and capabilities. 

2) A customer refund request on complaint of credit card fraud/other unauthorized payment. Borbaki recommends the customer contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Borbaki cooperates with an independent payment platform, it’s impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be canceled.

3) A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, Borbaki’s system will automatically send a registration email within 1 hour. However, sometimes the arrival of this registration email can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the Borbaki Support Center to retrieve it —all queries will be responded to within 24hrs.

4) Borbaki Product price differences between different regions or price differences between Borbaki and other companies

5) A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1) A refund request due to technical trouble, with the customer refusing to cooperate with the Borbaki support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Borbaki support team.

2) A refund request for technical problems after the software has been updated, if the order exceeds the days guarantee period.

3) With regard to the software Borbaki Dr.Fone for iOS, transferring the recovered data back to device is a value-added function. Its failure is not eligible for a refund. We provide technical support though.

Accepted Circumstances

Borbaki offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1) Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, without knowing that they can be removed. In this case, we will help you contact the payment platform to refund the cost of them.

2) A swap of a program would require you to purchase the proper one that you did not in the first place, and then the original program would be refunded back to you.

3) Purchase of the same product twice or purchase of two products with similar functions. In this case, Borbaki will refund one of the products for you, or swap one program for another Borbaki product.

4) The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Borbaki Support Center, and has not received a timely response (within 24 hours) from the Borbaki Support Team after making contact. In this case, Borbaki will refund the customer’s order if they have no need of the product in future.

Technical Problems

Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Borbaki will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated. Please:

Download Version: Uninstall the software and remove it from your computer.

Borbaki will issue refunds either to the credit card or bank  account used in the purchase. Depending on the user’s bank situation, refunds may take 48 to 72 hours to be credited.